Delivery, Cancellation & Refund Policy

Seller/legal name: Smiley Beauty

GSTIN: To be added when applicable.

Address: No 7/3 Richmond Town, Serpentine Street, Richmond Town, Bangalore, Karnataka 560025, India

Support email: support@smileybeauty.in

Phone/WhatsApp: +91 88612 21497

We currently deliver across India to serviceable pin codes. Most orders are dispatched within 1-2 business days after order confirmation and delivered within 3-7 business days after dispatch, depending on destination and courier conditions.

Delivery timelines may be longer during public holidays, sale periods, extreme weather, courier disruption, remote-location serviceability issues, or events beyond our control. Tracking details will be shared after dispatch when available.

Please provide a complete and accurate delivery address, phone number, and email address. Smiley Beauty is not responsible for delivery failures or delays caused by incorrect address details, unavailable recipients, refused delivery, or courier access restrictions.

If a shipment is returned to us because delivery could not be completed, we may contact you for reshipment. Additional shipping charges may apply for reshipment if the return was caused by incorrect address, repeated failed delivery attempts, or refusal to accept the order.

We currently accept Cash on Delivery (COD) and online payments through Razorpay. Razorpay may support UPI, cards, net banking, wallets, and other payment methods depending on availability at checkout.

Online payment orders are processed only after payment authorization and verification. If your amount is deducted but the order is not confirmed, contact support with your order ID, Razorpay payment ID if available, registered email, and phone number.

COD may not be available for every pin code, order value, customer history, or courier route. We may ask for confirmation before dispatching COD orders.

You may request cancellation within 24 hours of placing the order or before dispatch, whichever is earlier. Once an order is packed, dispatched, or handed to the courier, cancellation may not be possible.

To request cancellation, email support@smileybeauty.in or call/WhatsApp +91 88612 21497 with your order ID and registered phone/email.

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method within 2 business days of cancellation approval. Bank/payment gateway processing may take an additional 5-7 business days.

Smiley Beauty may cancel an order if payment fails, stock is unavailable, address is not serviceable, customer details are incomplete, fraud/risk checks fail, or there is a pricing/product listing error.

Returns or refunds are accepted only for products that are damaged, defective, expired, missing, or incorrectly sent. Because skincare and beauty products are personal-care items, returns are not accepted for used/opened products, preference changes, fragrance/texture expectations, or incorrect orders placed by the customer.

You must contact us within 48 hours of delivery for damaged, missing, or incorrect items. Share your order ID, registered phone/email, clear photos/videos of the outer package, shipping label, invoice if available, and product condition.

Products must be unused, unopened where applicable, and in original packaging with labels, seals, inserts, and free gifts if any. We may reject a return if the product is used, tampered with, missing parts, or reported after the eligible window.

Refund approval is subject to inspection and verification after we receive the returned item or review the evidence provided. In some cases we may offer replacement instead of refund, depending on stock and issue type.

For eligible prepaid orders, refunds are initiated to the original payment method within 2 business days after cancellation approval or return inspection approval. The payment gateway or bank may take 5-7 business days after initiation to credit the amount.

For COD orders, eligible refunds may be processed through bank transfer, UPI, or another method requested by support. You may need to provide account/UPI details for refund processing. COD refunds are generally initiated within 5 business days after approval and receipt of required details.

Shipping, COD handling, gift wrap, or other service charges are non-refundable unless the refund is due to our error, damaged product, defective product, missing item, or incorrect product sent.