Account and order data
Customer profiles, cart/wishlist data, order records, delivery details, and support messages are stored in managed cloud systems with access controls.
Trust & Safety
Data Security
Smiley Beauty uses security controls and careful data handling practices to protect account details, order information, payment status, support messages, and delivery data used to operate smileybeauty.in.
Payment handling
Online payments are handled through Razorpay. Smiley Beauty does not store full card numbers, CVV, UPI PINs, or net banking passwords.
Access control
Admin areas are protected by authentication and allowlisted admin access. Internal access is limited to store operations and support needs.
Encrypted transport
The website is served over HTTPS in production so information exchanged with the site is encrypted in transit.
Operational monitoring
We use platform controls, server-side checks, and restricted admin APIs to reduce unauthorized access and accidental data exposure.
Customer support process
Data requests and security concerns can be sent to support. We may verify identity before sharing, correcting, or deleting account data.
Service Providers
We work with providers needed to run the store, including Firebase/Google Cloud for authentication, database, storage, and hosting infrastructure; Razorpay for online payment processing; Shiprocket and courier partners for shipment handling; and email/communication providers for transactional order and support messages. We share only the information needed for the relevant service.
Retention and Deletion
Order, payment, delivery, refund, invoice, and support records may be retained for customer service, tax, accounting, fraud prevention, legal, and compliance reasons. You can request account or personal data deletion through the process described in our Privacy Policy.
Security Concerns
If you believe your Smiley Beauty account, order, payment, or support message has been accessed or used without permission, contact us as soon as possible with your order ID, registered email/phone, and a short description of the issue.
Email support@smileybeauty.in or call/WhatsApp +91 88612 21497. We aim to acknowledge security or privacy concerns within 48 business hours and provide a resolution or next update within 15 business days.
What You Can Do
- Use an email account you control when placing orders or creating an account.
- Do not share OTPs, payment IDs, login links, or account access with anyone claiming to be support.
- Contact us quickly if you notice an order, account update, or delivery message you do not recognize.
- Keep your order ID and registered email/phone handy when asking for support.
Important Note
No website, payment gateway, courier system, or cloud service can be guaranteed completely secure. We use reasonable safeguards, limit access, and respond to reported concerns to reduce risk.
Last Updated: June 30, 2026