Privacy Policy

Seller/legal name: Smiley Beauty

GSTIN: To be added when applicable.

Registered/support address: No 7/3 Richmond Town, Serpentine Street, Richmond Town, Bangalore, Karnataka 560025, India

Support email: support@smileybeauty.in

Phone/WhatsApp: +91 88612 21497

We collect the information needed to run the store, including your name, email address, phone number, shipping address, account details, order history, wishlist/cart activity, support messages, and delivery updates.

For online payments, Razorpay processes payment details such as card, UPI, wallet, or net banking information. Smiley Beauty does not store full card numbers, UPI PINs, CVV, net banking passwords, or other sensitive payment credentials.

We may collect device, browser, IP address, cookie, and usage data to keep the website secure, remember preferences, analyze performance, and improve the shopping experience. We use SyncoraAI analytics to understand page views, clicks, form interactions, scroll depth, and time spent on the website.

We use your information to create and manage accounts, process orders, verify payments, arrange shipping, send order updates, handle returns and refunds, respond to support requests, prevent fraud, and comply with legal or tax obligations.

We may send service messages about orders, payments, deliveries, account activity, refunds, or policy changes. Marketing messages are sent only where permitted and can be opted out of by contacting support.

We use access controls, secure hosting, encrypted transport, and limited staff/admin access to protect personal information. No internet service can be guaranteed completely secure, but we work to reduce risk and respond promptly to suspected issues.

Order, payment, invoice, shipping, refund, and support records may be retained as long as needed for customer service, fraud prevention, accounting, tax, legal, and compliance purposes. Account and marketing data is kept only as long as needed for the purpose collected or until deletion is requested, subject to lawful retention requirements.

You may request access, correction, account deletion, or deletion of personal information by emailing support@smileybeauty.in from your registered email address with the subject “Data Deletion Request.”

We may ask for order ID, phone number, or other information to verify your identity. After verification, we aim to complete account/data deletion requests within 15 business days, except for records that must be retained for legal, tax, payment, fraud prevention, dispute, or shipping compliance reasons.

If you only want to stop marketing communication, email support with the subject “Unsubscribe.” Transactional order and account messages may still be sent where necessary.

Grievance contact: Customer Support Manager, Smiley Beauty

Email: support@smileybeauty.in

Phone/WhatsApp: +91 88612 21497

We aim to acknowledge privacy or grievance requests within 48 business hours and provide a resolution or next update within 15 business days.